Privacy Policy of www.dr-colic.com

Definition of Terms

In this Privacy Policy, the terms “Website,” “we,” “us,” or “our” refer to the website www.dr-colic.com, published by Bolnica Colić d.o.o., headquartered in Belgrade, [Surdulicka 5], company registration number: [17686186], VAT number: [105177915] (hereinafter: “Publisher”). The term “User” refers to any natural person accessing and using this Website, either directly or indirectly.

Purpose of the Document

This Privacy Policy outlines the manner in which personal data of the Website Users is collected, processed, and protected, as well as the rights Users have under the Law on Personal Data Protection of the Republic of Serbia and the General Data Protection Regulation (GDPR), to the extent applicable.

Types of Data We Collect

By using the Website, we may collect the following data:

• Information voluntarily provided by the User through the contact form, appointment requests, or via email (e.g., name, surname, email address, phone number, message content, and any health-related data the User chooses to share);

• Technical and analytical data during the Website visit (e.g., IP address, browser type, visit duration, viewed pages, cookies, and similar data).

Purpose of Data Processing

Collected data may be used for the following purposes:

• Communication with Users and responding to their inquiries;

• Scheduling consultations or other medical services;

• Improving Website functionality and user experience;

• Fulfilling legal obligations and informing competent authorities when necessary.

Legal Basis for Processing

Personal data is processed based on:

• User’s consent (Article 12 of the Law on Personal Data Protection);

• Legal obligation;

• Legitimate interest of the Publisher related to maintaining and developing the Website;

• Fulfillment of contractual obligations, where applicable.

Use and Sharing of Data

User’s personal data will not be disclosed to third parties, except:

• When there is a legal obligation to provide data to competent authorities;

• When the User has given explicit consent;

• When shared with trusted partners who provide technical support for the Website and who are bound to confidentiality and compliance with this Privacy Policy.

Use of Cookies

The Website uses cookies to enhance functionality and user experience. Cookies are small text files stored on the User’s device containing information that enables recognition of user settings.

By using the Website, the User consents to the use of cookies. Cookie settings can be changed at any time through browser settings. More information is available in the separate “Cookie Policy” document.

Data Security

The Publisher applies technical and organizational protection measures to ensure the security and confidentiality of User data. However, the User acknowledges that no data transmission over the Internet is 100% secure, and the Publisher cannot guarantee complete protection against unauthorized third-party access.

User Rights

In accordance with applicable regulations, the User has the right to:

• Request access to their personal data;

• Request correction, supplementation, or deletion of data;

• Withdraw consent for processing (where processing is based on consent);

• Object to data processing;

• Request restriction of processing;

• Transfer data to another controller, if technically feasible;

• File a complaint with the Commissioner for Information of Public Importance and Personal Data Protection.

Data Retention

Personal data is retained for as long as necessary to fulfill the purpose for which it was collected or as required by law. After that, it is permanently deleted or anonymized.

Links to External Websites

The Website may contain links to other websites. The Publisher is not responsible for the privacy policies or content of those sites. Users are encouraged to familiarize themselves with the privacy policies of external sites they visit.

Amendments to the Privacy Policy

The Publisher reserves the right to modify this Privacy Policy at any time. All changes take effect on the date they are published on this page. By continuing to use the Website after changes are made, the User is deemed to have accepted and agreed to them.

Contact

For all questions related to personal data protection, Users may contact us via:

• Email: [info@dr-colic.com]

• Phone: [+381 11 3699 800]

• Mail: Bolnica Colić d.o.o., [Surdulicka 5, Belgrade]

Last updated: [July 3, 2025]